Excellence comes as standard
The staff of EMB are celebrating the achievement of another
national quality standard with recognition as an Investor in
Excellence.
EMB Ltd, the leading enterprise and economic development company
responsible for delivery of a range of business improvement
services including Business Link, UK Trade & Investment and
Leadership and Management Advisory Service, are in good company and
join a "hall of fame" of organisations who have also achieved and
continue to use the standard, such as Siemens, BMW, Littlewoods
Home Shopping Ltd and O2 UK.
The achievement of Investor in Excellence was awarded to EMB after
a rigorous nine-month programme which included assessments, action
plans, written reports and an in-depth site visit. The Investors in
Excellence Assessor was impressed, highlighting the following
points in his report:
• Clear vision supported by mission and values that is well
understood and supported by staff.
• Investment in developing the skills and competencies of staff
and this is clearly valued and recognised.
• Well defined quality management system and a robust approach to
internal audit throughout. These approaches clearly drive
improvement.
• Well developed measurement systems and clear links between
operational measures and the key strategic objectives they
support.
• Staff value and appreciate the working environment.
• Structured approach to defining key processes and supporting
through documentation was well understood and used by staff.
• Clear, regular dialogue between staff and their managers and the
creation of a coaching culture is evident.
EMB Chief Executive, Stephen Smith praised staff on their
achievements. "This award reinforces the quality of the team at EMB
and the fact that we always aim for excellence and continuous
improvement. More people than ever are accessing the services
delivered by EMB and we will continue developing what we can offer
in line with what local enterprises need."